1. Introduction
This Cookie Policy explains how Bolt Healthcare Ltd, ("we", "our", "us", "Bolt Pharmacy") uses cookies and similar technologies when you visit our website or use our services. This policy should be read alongside our Privacy Policy, which explains how we use your personal information more broadly.
2. What Are Cookies?
Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit our website. They allow our website to recognize your device and remember certain information about your visit, such as your preferences and actions on the site.
Cookies are widely used to make websites work more efficiently and provide valuable information to website owners. They help enhance your user experience by personalizing the service we provide to you.
3. Types of Cookies We Use
We use the following types of cookies:
3.1. Strictly Necessary Cookies
These cookies are essential for you to browse our website and use its features, such as accessing secure areas of the site and maintaining your logged-in status. These cookies don't collect information that identifies you personally and cannot be disabled using our cookie management tools.
Examples include:
- Cookies that enable our shopping basket functionality
- Cookies that remember your login details within a browser session
- Cookies that maintain your session security
3.2. Performance Cookies
These cookies collect information about how visitors use our website, such as which pages they visit most often and if they receive error messages. They help us improve how our website works and understand which parts of the website are most popular.
Examples include:
- Google Analytics cookies
- Cookies that measure website performance
- Cookies that collect information about your browsing habits
3.3. Functionality Cookies
These cookies allow our website to remember choices you make and provide enhanced, personalized features. They may be set by us or by third-party providers whose services we have added to our pages.
Examples include:
- Cookies that remember your preferences (e.g., language or region)
- Cookies that remember if you have previously completed a survey
- Cookies that personalize content based on your selections
3.4. Targeting/Advertising Cookies
These cookies record your visit to our website, the pages you have visited, and the links you have followed. They are used to deliver advertising that is more relevant to your interests, limit the number of times you see an advertisement, and help measure the effectiveness of advertising campaigns.
Examples include:
- Cookies used by advertising networks
- Cookies that build a profile of your interests
- Cookies that track the effectiveness of our marketing campaigns
4. Third-Party Cookies
Some cookies are placed by third parties on our behalf. These third parties may include analytics providers (like Google Analytics), advertising networks, and social media platforms. These third parties may use cookies, web beacons, and similar technologies to collect information about your use of our website and other websites.
The third-party cookies we use may include:
- Analytics providers: Google Analytics, Microsoft Clarity, VWO, Omniconvert
- Advertising networks: Google Ads, Facebook Pixel
- Payment processors: Stripe
Please note that we have no access to or control over cookies placed by third parties. We recommend reviewing the privacy and cookie policies of these third parties for more information.
5. How Long Do Cookies Last?
Cookies can remain on your device for varying periods of time. Session cookies exist only while your browser is open and are automatically deleted when you close your browser. Persistent cookies remain on your device until they expire or you delete them.
6. Cookie Consent
When you first visit our website, we will display a cookie banner that gives you the option to accept or decline non-essential cookies. You can change your preferences at any time via our Cookie Preference Center accessible through a link in our website footer.
We will always ask for your consent before setting non-essential cookies. However, strictly necessary cookies will be set regardless of your preferences as they are essential for the functioning of our website.
7. How to Control and Delete Cookies
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies may impact your user experience and parts of our website may no longer be fully accessible.
7.1. Browser Controls
Most web browsers allow you to manage cookies through their settings. You can:
- Block cookies by activating the setting in your browser that allows you to refuse all or some cookies
- Delete cookies by selecting the appropriate option in your browser settings
Please consult the support documentation for your specific browser for instructions on how to manage cookies.
7.2. Our Cookie Preference Center
You can adjust your cookie preferences at any time using our Cookie Preference Center, accessible via the "Cookie Settings" link in our website footer.
7.3. Opt-Out Mechanisms
Our third-party service providers may use cookies and similar technologies. Many offer specific opt-out mechanisms. Based on the categories of services we use, below are relevant opt-out options:
Analytics and Data Services
- You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at [https://tools.google.com/dlpage/gaoptout]
- For other analytics services we may use (such as Rudderstack and Metabase), please refer to their respective privacy policies for opt-out information
Communication and Customer Service Technologies
- For communication platforms we use, opt-out options are typically available through preference settings in communications you receive or by contacting our customer service
Advertising and Marketing
- You can opt out of personalized advertising from many ad networks through:
- European Interactive Digital Advertising Alliance: [https://www.youronlinechoices.eu] (recommended for UK users)
- Network Advertising Initiative: [https://optout.networkadvertising.org]
- Digital Advertising Alliance: [https://optout.aboutads.info]
Social Media and Embedded Content
- Please refer to the privacy policies and settings of individual social media platforms to manage your preferences regarding their tracking technologies.
AI and Processing Technologies
- For artificial intelligence and other processing technologies we employ, opt-out options may be limited. Please contact our Data Protection Officer at help@boltmedical.co.uk for specific requests related to processing of your data by these technologies.
Please note that opting out of these services does not mean you will no longer receive communications or see advertisements, but rather that they will not be personalized based on your interests and browsing history.
In accordance with UK data protection law, you maintain the right to object to processing based on legitimate interests and direct marketing. To exercise these rights, please contact us at help@boltmedical.co.uk
8. Cookies We Use
The following list below provides more detail about the specific cookies we use on our website:
_bolt_session
• Purpose: Maintains user sessions
• Type: Strictly Necessary
• Expiry: Session
_bolt_auth
• Purpose: Authentication cookie
• Type: Strictly Necessary
• Expiry: 30 days
_ga
• Purpose: Google Analytics tracking
• Type: Performance
• Expiry: 2 years
_gid
• Purpose: Google Analytics tracking
• Type: Performance
• Expiry: 24 hours
_fbp
• Purpose: Facebook Pixel tracking
• Type: Targeting/Advertising
• Expiry: 90 days
intercom-id-[app_id]
• Purpose: Customer service functionality
• Type: Functionality
• Expiry: 9 months
_bolt_preferences
• Purpose: Stores user preferences
• Type: Functionality
• Expiry: 1 year
_bolt_cart
• Purpose: Shopping cart functionality
• Type: Strictly Necessary
• Expiry: 30 days
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we post changes to this policy, we will revise the "Effective Date" at the bottom of this page. If we make material changes to this policy, we will notify you by displaying a prominent notice on our website or by sending you an email.
Your continued use of the website after any changes to this Cookie Policy constitutes your acceptance of the new terms.
10. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact our Data Protection Officer: Joaquin Fernandez
Email: help@boltmedical.co.uk
Post: Unit 15 The Hub Commercial Road, Darwen, England, BB3 0FL.
Phone: +4403300433771
11. Effective Date
This Cookie Policy is effective as of April 30, 2025
