Your clinic.
Our pharmacy.
Built for growth.

Yes. We support independent, digital and face-to-face clinics, including services preparing to launch. We help you work through the practicalities: prescribing arrangements, treatment scope, patient communications and fulfilment. Clinic and prescriber checks apply before launch.

Your patients remain your clinic’s patients. Your brand leads the experience, with packaging and communications agreed around your service and a sample pack approved before launch. Bolt works behind the scenes on dispensing and fulfilment. We do not include our promotional inserts, market our services to your patients or invite them to switch to us. Required pharmacy identification and medicine information remain in place.

Your clinic retains the patient relationship: consultations, prescribing, treatment decisions and ongoing care. Bolt handles the agreed pharmacy and fulfilment service. We do not take over that relationship or use your patients’ details to market our services or encourage a switch to Bolt. Pharmacy safety queries and necessary delivery communication follow the responsibilities agreed with you.

Not necessarily. We can demonstrate our electronic prescription platform and discuss your current workflow. Any API connection or third-party system integration is scoped and tested with you before launch. We will be clear about what is ready and what needs development.

For clinics using our existing prescription route, we aim to launch in days, not weeks, once clinic and prescriber checks are complete and the service scope is agreed. You have a named contact, a clear checklist and a test order before launch. Bespoke API or EHR integrations have a separately agreed timeline.

Clinic and prescriber checks, pharmacist review and an auditable dispensing workflow are part of the service. Our existing operation supports automated GP notification after each dispense; we agree the partner workflow, patient permissions and exception handling during setup. Licensed medicines prescribed within their licence or off-label are assessed within the agreed clinical scope, with appropriate evidence, consent and pharmacist review. Off-label use does not mean a medicine itself is unlicensed.

We agree dispensing times, service hours and dispatch cutoffs before you go live, including how stock, clinical queries and delivery exceptions are handled. Dispensing, dispatch and delivery are different steps, and we report them separately.

Our team takes ownership of the courier investigation and keeps your clinic updated through the agreed contact route. Before launch, we set out patient communication, clinical escalation, replacement decisions and costs, so there is a clear owner for each next step.

Yes. We have built and operate our own direct-to-patient service, which gives us first-hand experience of launching and growing a clinic. For partner clinics, branding, communication and data-use boundaries are written into the agreement. We do not market our own service to patients you send us.

Book a free demo to discuss your service with Saim. We provide a competitive medication price schedule tailored to your service, with delivery and any service charges set out in writing. You can assess the complete economics before committing, including any introductory terms and the pricing that follows.